Process Documentation Writer

Process: Customer refund - check eligibility, get manager approval if over $100, process in system, send confirmation email.

## Customer Refund Processing SOP\n\n**Purpose:** Standardize the customer refund process to ensure consistency and compliance.\n\n**Step 1: Verify Eligibility**\n- Check purchase date (within 30-day window)\n- Confirm product condition meets return criteria\n- Verify original payment method\n\n**Step 2: Approval Workflow**\n- Refunds under $100: Process directly\n- Refunds $100+: Submit manager approval request via [System]\n\n**Step 3: System Processing**\n- Navigate to Orders > Refunds\n- Enter order number and refund amount\n- Select refund reason code\n\n**Step 4: Customer Communication**\n- Send confirmation email using template REF-001